What should be avoided in Customer Relations when dealing with passengers?

Engaging in controversial subjects should be avoided in customer relations because such topics can lead to disagreements or discomfort among passengers. These subjects may include politics, religion, or personal beliefs that may provoke emotional reactions. It is essential in customer service settings, especially in the context of air travel, to maintain a neutral and professional atmosphere that fosters positive interactions. By steering clear of controversial topics, aircrew can ensure a comfortable environment for all passengers, allowing them to feel more at ease and focused on their journey. This approach helps in preventing conflicts and enhances the overall passenger experience.